Terms and Conditions
Bear Media Southwest
14 Shortwood Crescent, Plymstock, Plymouth, PL9 8TQ
Website: www.thebearmedia.co.uk
Email: sales@thebearmedia.co.uk
Telephone: +44 1752 916102
Last Updated: 30 October 2026
Please read these Terms and Conditions carefully before engaging our services or placing an order. By instructing Bear Media Southwest to carry out work, you confirm that you have read, understood and agree to these Terms and Conditions.
1. About Us
Bear Media Southwest is a digital marketing, web design and print agency based in Plymouth, serving businesses across the South West of England, including Devon and Cornwall.
Services Provided
Our services include website design and development, search engine optimisation (SEO), Google Ads management, social media marketing, leaflet design and distribution, printing, branding and related digital services.
2. Definitions
Client / You
The individual, business or organisation engaging Bear Media Southwest for services.
Services
Any work carried out by Bear Media Southwest as agreed between the parties.
Project
A specific piece of work, such as a website build, print run or marketing package.
Agreement
The instruction, order confirmation or written acceptance between the Client and Bear Media Southwest.
3. Engaging Our Services
Agreement Formation
An agreement is formed when a Client instructs Bear Media Southwest to proceed with a project, whether verbally, by email, through an enquiry form or by payment.
Right to Decline
Bear Media Southwest reserves the right to decline any instruction at its discretion.
4. Payment Terms
Website Design and Development
A 50% deposit is required before work begins.
The remaining 50% is payable before the website goes live or is handed over.
Website files and credentials will not be transferred until full payment is received.
Other Services
Full payment may be required upfront before work begins or materials are ordered, as stated in the quotation.
Marketing Packages
Monthly fees are payable in advance and operate on a rolling monthly basis unless otherwise agreed.
Google Ads Management
A 20% management fee applies, capped at £250 per month. The first three months of management are free for new clients, subject to the agreed package.
The advertising budget is separate from the management fee and must be agreed before a campaign begins.
Pricing and VAT
Prices are quoted in GBP (£). Current website package prices are displayed on the relevant service pages or confirmed in individual quotations.
Bear Media Southwest currently does not add VAT to its quoted prices.
Any additional services, hosting, maintenance or optional features will be outlined in the relevant quotation or agreement.
Late Payment
Invoices are due upon receipt unless otherwise agreed in writing. Services may be paused if payment is more than 14 days overdue.
5. Leaflet Campaign Packages
Discounted Campaign Terms
Multi-month campaigns may receive discounted pricing.
Early cancellation of a discounted campaign may require repayment of discounts already applied, as agreed in the original package.
6. Cancellations and Refunds
Website Deposits
Deposits are generally non-refundable once work has commenced, subject to the agreed project terms and applicable statutory rights.
Print and Leaflet Orders
Cancellations cannot normally be accepted once printing or distribution scheduling has started.
Monthly Packages
Monthly packages may be cancelled before the next billing cycle, subject to any agreed notice period.
7. Website File Transfer
Transfer Fee
A website file transfer and administration fee of £60 applies where a transfer service is requested.
Ownership
Ownership of completed website work transfers to the Client only after full payment has been received, subject to any third-party licences or software terms.
8. Client Responsibilities
Client Obligations
Clients agree to:
Provide accurate information and required materials promptly.
Review and approve work within agreed timelines.
Ensure all supplied images, text and other materials are properly licensed.
Provide access and approvals necessary to complete the project.
9. Revisions and Amendments
Included Revisions
Reasonable revisions are included in website projects within the agreed project scope.
Additional Work
Changes or requests outside the agreed scope may be charged separately.
10. Leaflet Distribution
Tracking and Quality Assurance
GPS tracking is available upon request. Quality assurance checks are carried out on approximately 70% of properties.
Minimum Order
The minimum order is 5,000 leaflets per distribution run.
11. SEO and Digital Marketing
No Guarantees
Bear Media Southwest does not guarantee specific search engine rankings, website traffic, leads, sales or business outcomes. Search engine performance and advertising results depend on various factors outside our control.
12. Intellectual Property
Ownership Rights
Project work remains the property of Bear Media Southwest until full payment has been received.
Portfolio Usage
Completed work may be displayed in the Bear Media Southwest portfolio unless the Client requests otherwise in writing.
Third-party materials remain subject to their respective licences and ownership rights.
13. Confidentiality
Both parties agree to keep confidential business information private and not disclose it to unauthorised third parties, except where required by law or agreed between the parties.
14. Data Protection and GDPR
Personal data is processed in accordance with applicable UK data protection laws, including the UK GDPR and Data Protection Act 2018.
Further details about how personal information is collected, used and protected are provided in our Privacy Policy.
15. Limitation of Liability
Bear Media Southwest will not be responsible for losses arising from circumstances outside its reasonable control.
Any limitation of liability will apply only to the extent permitted by applicable law. Nothing in these Terms excludes or limits liability where it cannot legally be excluded or limited.
16. Complaints
Complaints will be acknowledged within 2 working days and, where possible, resolved within 10 working days.
Clients should contact us using the contact details provided below.
17. Force Majeure
Bear Media Southwest will not be liable for delays or failures caused by circumstances outside its reasonable control.
18. Amendments
Bear Media Southwest may update these Terms and Conditions from time to time.
Any changes will be published on this page. Changes will not automatically alter the terms of an existing agreement unless both parties agree.
19. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
20. Contact
Bear Media Southwest
14 Shortwood Crescent, Plymstock, Plymouth, PL9 8TQ
Email: sales@thebearmedia.co.uk
Telephone: +44 1752 916102
Website: www.thebearmedia.co.uk
These Terms and Conditions do not affect your statutory rights.